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Return Policy

Published 11/08/2017 03:31 PM   |    Updated 10/22/2019 11:33 AM

100% Satisfaction Guaranteed - New Products

We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase -- except for outdoor electronics, which must be returned within 90 days of purchase. Outdoor electronics include activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras.

REI’s Satisfaction Guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

Please see our Returns Instructions for complete guidelines on how to return new products.


100% Satisfaction Guaranteed - Used Gear

If you're not satisfied with a used product that you bought from our sites, you can return it within 30 days of purchase.

REI’s Satisfaction Guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

Please see the Used Gear Portal FAQ for more detailed instructions about returning used gear.


No Returns of REI Store Garage Sale Merchandise

REI Store Garage Sales are in-store events where we sell merchandise “as is” and all sales are final. Merchandise purchased at an REI Store Garage Sale that is sent to the REI Returns Department will be sent back to you.


Warranty Returns

For information on the warranties covering products sold by REI and warranty returns, see REI's Terms of Sale.


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